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Delivery Information


            DELIVERY.

  • Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then as soon as reasonably possible (depending on the delivery service you have selected). In any event, delivery will take place no more than 30 days after the day your Contract is entered into.

  • If no one is available at your address to take delivery and the Products cannot be posted through your letterbox or left in a safe place, after three failed attempts, we may end the Contract and clause 13 will apply.

  • Delivery of your order will be complete when We deliver the Products to the address you gave us and the Products will be your responsibility from that time.

  • You will own the Products once We have received payment in full.

  • The images of the Products on our site and in our other advertising materials are for illustrative purposes only. Your Products may vary slightly from those images. Although We have made every effort to display and print the colors of the Products accurately, We cannot guarantee that your computer's display of the pictures, or the pictures in our other advertising materials, accurately reflect the colors of the Products that will be delivered to you.

  • Please note postcode restrictions apply. Check your eligibility here.


    INTERNATIONAL DELIVERY (EU).

    If you order Products from us for delivery to a destination outside the France: 

  • your order may be subject to import duties and taxes and transactions costs which are applied when it reaches the delivery destination. Please note that We have no control over these charges and We cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order. We will not be liable or responsible if you do not pay any such import duties or taxes;

  • you must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law; and

  • if you return any Products to us from a destination outside the France, please ensure that the return parcel is marked clearly with the wording “Return to supplier” or wording having similar effect.

    All parcels ship automatically by Laposte, DHL, Chronopost, Collisimo, TNT Express, UPS, Kuehne + Nagel.